Improve productivity and focus on running your organization...

By unloading the burden of having to deal with multiple vendors, you regain lost productivity - directly impacting your bottom line.

Reap the benefits of a single point of contact...

Think of the productivity you will gain on an organization-wide level by allowing us to be your single point of contact for all your technology vendors. The days of keeping up with all of the vendors for your phone system, computer equipment, network scanners, copiers, faxes, and all of your line of business applications every time there is a huge problem are gone. With our Vendor Management Program, you will only need to open up a single Trouble Ticket, and we will manage all vendor issues to resolution for you, no matter what they are, and the number of vendors involved.

More Detail...

Vendor Management provides the vehicle for longer-term relationships with clients – the job will be crucial to the regular development, maintenance and cycling of vendor relationships for the customer.

In addition, the Vendor Management involves looking after the client’s well-being on vendor issues with the actual vendor; by doing this, the client is free to pursue their regular job duties while Diamond Head manages the appropriate relationship level with the vendor.

Any discrepancies between the vendor agreements/contracts and the client are handled as a responsible third party for resolution – any disagreements or failures on the part of vendors or the clients are handled discreetly to avoid degrees of mistrust between the parties. In cases where the vendor is not performing their duties according to client needs or contract agreement specifications, Vendor Management intervenes and suggests “DHC Recommended Vendors” to replace the current vendor under the premise of management responsibility.

• Act as central contact between client Point of Presence (POP) and vendor POP.
• Ensure that the vendor is functioning as an independent contractor, not as an employee.
• Ensure the vendor does not perform services outside the scope of the contract.
• Support in assessing contractor readiness and successful completion of on-boarding process.
• Approve and accept the work products and ensure contract performance.
• Monitor progress and performance of contractor within the contract guidelines.
• Compare vendor actual performance with planned performance;
• Responsible for conducting and coordinating internal reviews and developing necessary corrective action recommendations in preparation for critical decision approval and project optimization. Validate contractor identified corrective actions.
• Support in review and validating the contractor baseline (scope definition, cost estimating, profile, and schedule) in preparation for review.
• Review and evaluation of vendor project performance reports, including identification of trends and recommend corrective actions to client POP or superior.
• Initiate amendment requests when necessary to change vendor contract.
• Establish and maintain Program Vendor Log.
• Ensure monthly input of vendor data into Performance Assessment and Reporting System.
• Ensure that invoices are detailed enough that they clearly identify work completed and fit within the overall contract terms and specifically within the contract consideration.

As you can see, Diamond Head has a very detailed process for our Vendor Management Program.