Diamond Head Computers delivers proactive maintenance services through our flat fee TotalCare Service Plans. Designed to reduce costs, increase your profits, and mitigate your business risk, we partner with you as your virtual CIO and IT department, allowing you to focus on running your business, not your technology.
Our relationship begins with evaluating your current state of technology, including infrastructure, security, hardware, and line of business applications and vendors. We work with you to identify your critical business processes, pain points, and vulnerabilities, and perform a threat analysis to determine your business risks. Completing the process allows us to design a Technology Plan that aligns with your long-term business goals.
We become an extension of your business, and true Partner. Because our Service Plans are based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime - as a true Partner should. |
Technical Operations Center
- Rapid Response
- Certified Technicians
- Published SLA and Escalation Process
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24x7 Networking Monitoring
- Monitors health of devices and line of business applications
- Diagnoses problems before they occur
- Immediately alerts technicians of critical issues for immediate response
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Vendor Management
- Manages all infrastructure/line of business vendors
- Recaptures your staff's lost productivity
- Allows you to run your business, not your vendors
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