Do you perform support on an as - needed basis?

Studies show that proactive maintenance improves equipment longevity, uptime, and efficiency, and provides cost savings over time. Since all of our Flat Fee service plans are based on this premise,reactive services are generally not needed.

What does your Flat Fee service Include:

• Patch Management and Service Pack updates
• Anti-Virus and Anti-Spam management, updates, and remediation
• Managed backups and restores
• Disk and memory optimization
• Managed user accounts
• Managed network and internet connectivity
• Managed Firewalls, Routers, and Switches

Remote Help Desk, Lab/Bench Service and On-Site Service for all covered equipment, operating systems, and applications:

• Servers, PC's, Laptops, Firewalls, Routers, and Switches
• Microsoft Windows XP Pro Desktop Operating Systems
• Microsoft Office 2000, 2003, and 2007
• Microsoft Windows Server 2000, 2003, and Small Business Server 2003
• Microsoft Exchange 2000, 2003, 2007
• Microsoft SQL Server 2000 and 2005

Vendor Management Services. We will manage all of your infastructure vendors, allowing you and your staff to run your business, not your vendors. Anytime there is a problem with a device or line of business application services by a vendor we manage for you, it's one call to us, and we take it from there, and work the problem to resolution with the vendor. We will even schedule any onsite visits required by the vendor, and oversee the successful remediation of the issue at hand.

• Broadband Vendors
• Software Licensing
• Hardware Vendors
• Phone Service Vendors
• Phone Equipment
• Copier/Fax/Scanner/Document Imaging Vendors
• Line of Business Application
• Web Site and Internet Presence Vendors
• Insurance Carriers

So no matter what happens in my environment, I'll never pay more than one Flat Fee per month?

Yes, although examples of items that are not covered under our Flat Fee service plans include the cost of replacement equipment or new hardware, or shipping costs, the cost of software licensing or renewal or upgrade fees, and the cost of any third party vendor or manufacturer support or incident fees. Whenever the potential arises for additional fees outside of our Flat Fee, you will always be notified in advance for approval.

What other services and solutions do you provide?

We can take care of all of your business needs, using technology solutions to reduce your costs, increase your revenues, and mitigate your business risks. Some examples of these solutions are:

• Cost-saving Voice and Data T-1 and Intregated T1 Solutions
• Productivity-enhancing Voice over IP (VoIP)Services and Solutions
• Revenue-generating Web Development Solutions that drive clients to your Website
• Disaster Recovery and Business Continuity Planning to mitigate your risks in the event of disaster
• Efficiency-boosting mobility solutions to keep your mobile workforce connected.